Frequently Asked Questions (FAQ)
General Information
How does TTR.cash ensure the security of my funds?
We prioritize the safety of your funds by adhering to strict compliance standards and employing robust security measures. All transactions are reviewed and approved to prevent unauthorized activities.
Is my personal information secure?
Yes, we implement advanced security protocols to protect your personal and financial information. Your data is encrypted and stored securely, ensuring confidentiality and integrity.
Account and Wallet Management
How do I create an account on TTR.cash?
You can register directly on our website. If you already have a TTRPAY account, you can use Single Sign-On (SSO) to access TTR.cash without creating a new account.
What is the Know Your Customer (KYC) process?
KYC is a verification process required to ensure the security and compliance of our platform. You can complete KYC directly on TTR.cash or through TTRPAY.
Can I have multiple wallets?
Yes, each user can have multiple wallets for different currencies (e.g., USD, EUR, VND). Each wallet is assigned a unique hash code for secure internal transactions.
Deposits
How do I deposit funds into my TTR.cash wallet?
You can deposit funds via bank transfer, PayPal (through TTRPAY), or cryptocurrencies like USDT/USDC. For VND transactions, we support VIETQR integration.
Where do my deposited funds go?
Deposited funds are transferred to accounts owned by TTR.cash. Once the deposit is confirmed, the equivalent amount is credited to your corresponding TTR.cash wallet.
Withdrawals
How can I withdraw funds from my TTR.cash wallet?
You can create a withdrawal order through our platform. Depending on the transaction, withdrawals can be processed automatically or manually after confirmation.
Can I withdraw funds to another person's account?
Yes, you can withdraw funds to your own account or transfer them to another person’s account, provided the necessary information is provided and verified.
Transfers and Exchanges
Can I transfer funds between my wallets?
Yes, you can transfer balances between your wallets at the prevailing exchange rate. The exchange rate is updated every 20 seconds and is locked in at the time of transaction confirmation.
Can I withdraw funds to another person's account?
Yes, all deposits, withdrawals, transfers, and exchanges are subject to fees. Fees vary based on the type of transaction, currency, and your membership level (free or pro).
What types of fees does TTR.cash charge?
We charge fees for account setup (KYC), wallet opening, monthly maintenance, receiving funds, transferring funds, card swiping, card withdrawals, and foreign currency conversions. Fees are calculated based on a percentage plus a fixed amount, depending on the transaction type and currency.
What is the difference between free and pro membership?
Pro members enjoy reduced fees and higher transaction limits compared to free members. Upgrading to a pro membership can provide cost savings for users with higher transaction volumes.
Security and Compliance
How does TTR.cash ensure the security of my funds?
We prioritize the safety of your funds by adhering to strict compliance standards and employing robust security measures. All transactions are reviewed and approved to prevent unauthorized activities.
Is my personal information secure?
Yes, we implement advanced security protocols to protect your personal and financial information. Your data is encrypted and stored securely, ensuring confidentiality and integrity.
Support
How can I contact TTR.cash support?
If you have any questions or need assistance, please reach out to our support team at partners@ttr.cash or call us at +1 (251) 320 8580.
